onlinesolutions

Course Objectives:

At the end of this course, you should be able to:

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem solving
• Identify the importance of defining a problem correctly
• Identify and use four different problem definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
• Perform a final analysis to select a solution